RETURNS & REFUNDS POLICY

We love the brands and products we have hand selected for you to purchase and we hope you do to.  We want you to be 100% satisfied with your purchase. If you have any concerns with our products you will have up to 28 days from the date of purchase to return your product, subject to the below:

  • Our policy lasts 28 days which means you have 28 days since receiving your item to request a return.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Gift cards cannot be returned.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

Issues or Damages 

Please inspect your items ordered when you receive them and contact us immediately if there are any defects, damage or if you've received the wrong items.  We want to evaluate the situation and make it right as quickly as possible for you.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days - this will vary depending on your bank or credit card company.

Late or missing refunds (if applicable)

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@naturallynorthernrivers.com.au.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at enquiries@naturallynorthernrivers.com.au

Once approved we will send you instructions of where & how to send your package.  Items sent back to us without first requesting a return will not be accepted. 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping

To return your product, you should mail your product to:  PO Box 1283, Kingscliff, NSW, 2487, Australia.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Customer satisfaction is important to us, please contact us (link to contact us page) if you have any concerns.


By purchasing products from our Naturally Northern Rivers Australia website, you are supporting local farmers, artisans and their families from the Northern Rivers of New South Wales Australia… so THANK YOU!